![]() Metcalfe Client Service Centre, 8243 Victoria Street (open Tuesday) Orleans Client Service Centre, 255 Centrum Boulevard (open Tuesday, Wednesday and Thursdays only) Kanata Client Service Centre, 580 Terry Fox Drive (open Tuesday, Wednesday and Thursdays only) Nepean Client Service Centre, 101 Centrepointe Drive Laurier Client Service Centre, 110 Laurier Avenue West Please select a location to book an appointment time: We strongly recommend you schedule an appointment with us, but walk-ins will be accepted between 8:30am – 12pm and 1pm - 4pm. The following service will be provided in person. You must complete a new application form.Ĭity of Ottawa Client Service Centre In-person Your pre-authorized debit (PAD) plan is NOT transferable. Customers on the PAD Plan with more than three dishonoured payments in a 12-month period will be removed from the plan. ![]() Email, fax or mail using the information listed on the form. If you require a hardcopy of this form, you may request one in writing to or to:Īuthorization is not required each year. If you do not already have a My ServiceOttawa account, you may register for one.Īlternatively, print and complete the Pre-Authorized Debit (PAD) Plan Form and attach a void cheque. Select the blue menu option titled “Pre-authorized debit” and follow the on-screen prompts. To enroll, log into My ServiceOttawa and navigate to your registered water utility account (if you have not yet registered your water billing account, follow these instructions ). Your current bill must be paid in full before you can enroll in the plan and the amount due on your bill will be processed on the due date. You will receive an on-screen confirmation number and an email receipt which will include the service the third-party provider, Paymentus Corporation.įor more information on Paymentus, please refer to our Paymentus page. will be credited to your water utility account within two business days. ![]() will be credited to your water utility account on the next business day. My ServiceOttawa and select your account listed under “Water Utility Bill,” then select “Pay bills” from the menu options or.There are two ways to access the payment card website called Paymentus: Residents can pay water utility bills online with MasterCard, VISA, American Express (AMEX), Interac Online, Mastercard Debit and Visa Debit. When paying online by credit card or Interac Debit, a service fee of 1.99% is applied by the service provider, Paymentus Corporation. If your payments are made through your bank, you will need to update your payment settings to your new account number. The City of Ottawa will honour the date stamp your financial institution has used to date your payment. Most financial institutions have a cut-off time for payment processing and do not process weekend or holiday payments until the next business day. Please allow at least 3 business days for the City to receive payment from your financial institution. If you have trouble finding the payee name, please reach out directly to your financial institution. To set up an online or telephone banking payment, use the 15-digit customer-account number shown on your bill as the account number to be paid and City of Ottawa-Water as the payee. Most financial institutions offer online, telephone or in-person bill payments. A $30 fee applies when producing a refund to cover the cost of refunding credits to clients when credits are not the result of an error by the City.E-mail us at if you have misapplied payment. If you have moved or you have more than one water utility account, you must ensure all your accounts have been individually set up for payments. Subsequent requests will incur the applicable fee. This fee will be waived if it is the first transfer request on the account. If a payment must be transferred from one account to another, a service fee of $30 applies.The fee is $49 for returned cheques and $37 for a returned PAD payment. If your payment cannot be processed or is not otherwise honoured by the bank you will be charged a fee for each account the payment was originally applied to.If payment is not received following this notice, further collection activities will be taken and interest will continue to accrue on the arrears. Should payment not be received following the due date, a reminder notice will be issued, which is subject to a fee of $8.60.Depending on the payment option, a charge may apply which will be noted in the Payment Options.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |